Please contact us with expedited shipping requests. Most items ship within 24 hours of order receipt!
Most items ship the same or next business day FedEx or FedEx Freight with tracking info provided to you. We enter the email you provide us into the Fedex software; they forward tracking as it updates through their system. Please be sure check the spelling on the email address you provide us, it's the #1 reason customers do not get tracking.
Note: large orders ship freight due to weight restrictions. Customers may be required to be present for delivery and help unload their order (each local freight terminal is different). Most often the driver will move the pallets to the end of the truck and customers unload the items from the pallets by hand. These items can be unloaded piece by piece and are usually manageable. If you need lift gate services and unloading they may be available at additional cost, please visit this page: SHIPPING OPTIONS
Return information: Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call or email us for a return label and or an immediate product reshipment.
Order check in: By placing an order on our website, customers are expected to check in their order within 30 days of purchase. If there is an issue with an order (wrong item received, missing parts etc) we need to be notified within 30 days. After 30 days we are not responsible for missing parts or order issues.
Order check in: By placing an order on our website, customers are expected to check in their order within 30 days of purchase. If there is an issue with an order (wrong item received, missing parts etc) we need to be notified within 30 days. After 30 days we are not responsible for missing parts or order issues.
Unused / unopened materials can be returned for a refund with a return merchandise authorization number within 30 days from purchase date. Shipping costs are not refundable (our cost to ship product to you as well as for you to return product to us). Please be sure to order only what you need. It's very expensive to ship large and heavy items.
Access gates are cut to order and not returnable - Clearance items are a final sale and not returnable
Email your request for a RMA number to: customerservice@critterfence.com
Write the RMA number on the box or boxes to be returned or enter it on the return labels attached to each box. We suggest using a shipping carrier that provides tracking information, providing you proof that your return was received by us. All returns must be received in unused and undamaged condition to the point where we can re-sell them to another customer. Please package returns carefully.
Returns and cancellations are subject to a 10% restocking fee, most items are custom packaged and cut specifically for your order (for example, fence posts and more)
Approximate shipping times for Fedex Ground - Most areas are within 3 business days and all areas are within 4 business days shipping time
Notes on the above shipping map: Not all products are available from all shipping points. If you need something by a specific date, please contact us. Customer pickups are available by appointment only, no walk-ins. Thank you!
Ship from addresses:
South Carolina (30 miles south of Charlotte, NC)
Critterfence Office & Distribution Center
759 JA Cochran Bypass
Chester, SC 29706
855 921 7900
Londonderry New Hampshire 03053
Ship from warehouse
Portland Oregon 97060
Ship from warehouse
Need shipping outside the contiguous United States? Reasonable rates to Alaska, Hawaii, Canada and beyond: email